Crisis Management Plans

Client Need Summary:

The ability to provide timely and visible leadership during a crisis is important to the safety and welfare of the personnel and the public, and is vital to the initial response, crisis management, and ultimately, the long-term viability of the enterprise. Communication with critical information sources, first responders, civil authorities, facilities personnel and utility providers sets the stage for proper assessment of the incident and its impact. Communication with staff members allows the flow of vital information to ensure safety, security and proper response to the crisis. Communication with clients, business partners and stakeholders is key to preserving the reputation and marketability of the enterprise. Communication with key vendors, outside service providers and other third parties is vital to establishing smooth and continued operation of business and the avoidable consequences of a poor response to an unplanned event.

Approach:

The essentials of an effective crisis management plan are developed by identifying the following information:

• Identification of critical management personnel who will be required to react and make decisions in a crisis situation.
• Identification of critical clients, custodians and counterparties and emergency contact numbers for them.
• Identification of alternate command centers for critical management relocation and communication resumption.

The Solution:

The development of a crisis management plan provides the ability to maintain critical communication in a crisis and the knowledge of how and where to reach critical staff as well as communication with clients, custodians and counterparties to determine their status and if they were affected by the same crisis.