Clients & Key Service Relationships-- Reliability Strategies

Clients rely on the availability of the personnel and processes of the enterprise in the daily conduct of their own businesses. Likewise, the enterprise relies on its key service relationships, whether internal or outside services providers (OSPs), to fulfill service commitments to its clients and other counterparty relationships (such as governmental agencies, banking, regulatory, etc.). The linkages in the process chain must be re-established when broken, and in proper sequence and timing, to ensure that service reliability continues to meet contractual, regulatory, market reputation, and customer confidence criteria defined by the organization.

Reliability Strategies must be designed to protect against the interruption of the business process or to ensure the rapid re-establishment of the process, if interrupted. The strategies must ensure predictable restoration of services and resumption of business at the proper time, in the proper sequence and to the acceptable levels to meet the business strategy as defined. These strategies provide the necessary guidance for the next stages of the tactical Business Continuity plan development within the business process, information and technology management planning pillars. Having documented and viable Reliability Strategies are key criteria in all accepted standards and guidelines and regulations (i.e. BS 25999, ANSI NFPA 1600, FFIEC, HIPAA, NASD & NYSE) for best practices in Business Continuity Management.

Key Business Elements		Resiliency Investments
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